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  2. Ikasleak / Estudiantes / Students

Ikasleak / Estudiantes / Students

Ongi etorri Deustuko Unibertsitateko ikasle, ikasle berri eta Alumni-entzako laguntza atarira / Te damos la bienvenida al portal de soporte para estudiantes, nuevos estudiantes y Alumni de la Universidad de Deusto / Welcome to the support portal for students, new students and Alumni of the University of Deusto

Ordenagailuak / Portátiles / Laptops

  • Ordenagailuak / Portátiles / Laptops

    Hautatu aukera hau Donostiako edo Bilboko campusean ikasten ari bazara eta erakundeko eskuko ordenagailuarekin arazorik baduzu / Escoge esta opción si estudias en el campus de Donostia-San Sebastián o en el de Bilbao y tienes algún problema con tu portátil institucional / Choose this option if you are a student at the San Sebastian or Bilbao campus and you have a problem with your institutional laptop.

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