Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Ongi etorri Deustuko Unibertsitateko ikasle, ikasle berri eta Alumni-entzako laguntza atarira / Te damos la bienvenida al portal de soporte para estudiantes, nuevos estudiantes y Alumni de la Universidad de Deusto / Welcome to the support portal for students, new students and Alumni of the University of Deusto
Ordenagailuak / Portátiles / Laptops
Ordenagailuak / Portátiles / Laptops
Hautatu aukera hau Donostiako edo Bilboko campusean ikasten ari bazara eta erakundeko eskuko ordenagailuarekin arazorik baduzu / Escoge esta opción si estudias en el campus de Donostia-San Sebastián o en el de Bilbao y tienes algún problema con tu portátil institucional / Choose this option if you are a student at the San Sebastian or Bilbao campus and you have a problem with your institutional laptop.
Required fields are marked with an asterisk*
{"xsrfToken":"38706206dec40f29fd2b93d12cc8c4fd71af5b10_lout","branding":{"id":"1","key":"cae","name":"Ikasleak / Estudiantes / Students","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eece2f5a-4fcc-474c-b8d4-fee91b684015/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlY2UyZjVhLTRmY2MtNDc0Yy1iOGQ0LWZlZTkxYjY4NDAxNSI6WyJyZWFkIl19LCJleHAiOjE3NzkyOTgwNzAsIm5iZiI6MTc3OTI5NzQ3MH0.8wFvXQxTJPOv0VDcexJN_cary1UPxg4SAvKbeUBLZtc&client=1b44327e-3447-4695-b864-8ccfa84ea820&mode=fit","logoId":"eece2f5a-4fcc-474c-b8d4-fee91b684015","isLogoAvailable":true,"helpCenterTitle":"Ongi etorri / Te damos la bienvenida / Welcome","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>Administrazio eta zerbitzuetako langilea edo irakasle-ikertzailea bazara, sakatu \"Hasi saioa\" botoia (goian, eskuinean), zerbitzu guztiak eskuragarri izateko, eta ez soilik IKT zerbitzuak / Si eres PAS o PDI inicia sesión clicando sobre el botón \"Iniciar Sesión\", ubicado en la parte superior derecha, para acceder a todos los servicios y no únicamente a los TIC / If you are PAS or PDI (non-academic or academic staff), log in by clicking the \"Log In\" button located at the top right to access all services, not just the IT services</p>","translations":{"en-US":{"helpCenterTitle":"Ongi etorri / Te damos la bienvenida / Welcome","sharedPortalName":"Help Center","announcementMessage":"Administrazio eta zerbitzuetako langilea edo irakasle-ikertzailea bazara, sakatu \"Hasi saioa\" botoia (goian, eskuinean), zerbitzu guztiak eskuragarri izateko, eta ez soilik IKT zerbitzuak / Si eres PAS o PDI inicia sesión clicando sobre el botón \"Iniciar Sesión\", ubicado en la parte superior derecha, para acceder a todos los servicios y no únicamente a los TIC / If you are PAS or PDI (non-academic or academic staff), log in by clicking the \"Log In\" button located at the top right to access all services, not just the IT services","localeDisplayName":"English (United States)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2faf125f-0ed7-4c0d-90ba-e4681b909995/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmYWYxMjVmLTBlZDctNGMwZC05MGJhLWU0NjgxYjkwOTk5NSI6WyJyZWFkIl19LCJleHAiOjE3NzkyOTgwNzAsIm5iZiI6MTc3OTI5NzQ3MH0.eFpn_2coJOEjK6XALsYWfGGka4E1gUDGJKVhu4YhWao&client=1b44327e-3447-4695-b864-8ccfa84ea820&height=300&mode=fit","bannerMediaApiFileId":"2faf125f-0ed7-4c0d-90ba-e4681b909995","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cae","projectId":10007,"serviceDeskId":1,"name":"Ikasleak / Estudiantes / Students","description":"<p>Ongi etorri Deustuko Unibertsitateko ikasle, ikasle berri eta Alumni-entzako laguntza atarira / Te damos la bienvenida al portal de soporte para estudiantes, nuevos estudiantes y Alumni de la Universidad de Deusto / Welcome to the support portal for students, new students and Alumni of the University of Deusto</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Eskaera / Petición / Request","descriptionHtml":"","callToAction":"Eskaera / Petición / Request","introHtml":"","icon":10550,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"3","name":"Ordenagailuak / Portátiles / Laptops","descriptionHtml":"","callToAction":"Ordenagailuak / Portátiles / Laptops","introHtml":"<p>Hautatu aukera hau Donostiako edo Bilboko campusean ikasten ari bazara eta erakundeko eskuko ordenagailuarekin arazorik baduzu / Escoge esta opción si estudias en el campus de Donostia-San Sebastián o en el de Bilbao y tienes algún problema con tu portátil institucional / Choose this option if you are a student at the San Sebastian or Bilbao campus and you have a problem with your institutional laptop.</p>","icon":10470,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"2772","name":"Administración DEF","descriptionHtml":"","callToAction":"Administración DEF","introHtml":"<p>Peticiones para Administración DEF</p>","icon":10484,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"138","name":"Becas","descriptionHtml":"","callToAction":"Becas","introHtml":"","icon":10667,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"1605","name":"Deusto Global","descriptionHtml":"","callToAction":"Deusto Global","introHtml":"<p>Peticiones para Deusto Global</p>","icon":10667,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"18","name":"Formación Online","descriptionHtml":"","callToAction":"Formación Online","introHtml":"","icon":10487,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"1","name":"Gorabehera / Incidencia / Incident","descriptionHtml":"","callToAction":"Gorabehera / Incidencia / Incident","introHtml":"","icon":10521,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"134","name":"Oficina Relaciones Internacionales","descriptionHtml":"","callToAction":"Oficina Relaciones Internacionales","introHtml":"<p>Peticiones para la Oficina de Relaciones Internacionales</p>","icon":10530,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"4","name":"Petición por correo","descriptionHtml":"","callToAction":"Petición por correo","introHtml":"","icon":10492,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"5","name":"Secretaría General","descriptionHtml":"","callToAction":"Secretaría General","introHtml":"<p>Peticiones para Secretaría General</p>","icon":10550,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Laguntza / Ayuda / Help"},{"id":2,"name":"Ordenagailuak / Portátiles / Laptops"}],"orderMapping":{"1":[2],"2":[3]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjcwOTIxOTIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3OTI5ODY3MCwibmJmIjoxNzc5Mjk3NDcwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.xcuRO5xBR1WgcryEaluhNN6iG51D6mxAUBPgVoCb00g","targetCollection":"upload-user-collection--1670921923","endpointUrl":"https://api.media.atlassian.com","clientId":"1b44327e-3447-4695-b864-8ccfa84ea820","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10007,"issueType":{"id":"10007","name":"Petición de Servicio"},"form":{"name":"Ordenagailuak / Portátiles / Laptops","descriptionHtml":"","callToAction":"Ordenagailuak / Portátiles / Laptops","intro":"<p>Hautatu aukera hau Donostiako edo Bilboko campusean ikasten ari bazara eta erakundeko eskuko ordenagailuarekin arazorik baduzu / Escoge esta opción si estudias en el campus de Donostia-San Sebastián o en el de Bilbao y tienes algún problema con tu portátil institucional / Choose this option if you are a student at the San Sebastian or Bilbao campus and you have a problem with your institutional laptop.</p>","instructions":"","icon":10470,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Gaia / Título / Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Deskribapena / Descripción / Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10043"],"values":[{"value":"10015","label":"AT ALUD","selected":false,"children":[]},{"value":"10018","label":"AT Deusto App","selected":false,"children":[]},{"value":"10480","label":"AT Impresion","selected":false,"children":[]},{"value":"10022","label":"AT MyApps","selected":false,"children":[]},{"value":"10023","label":"AT NIU/NIA","selected":false,"children":[]},{"value":"10024","label":"AT Office 365","selected":false,"children":[]},{"value":"10787","label":"AT Smowl","selected":false,"children":[]},{"value":"10033","label":"AT TFE","selected":false,"children":[]},{"value":"10034","label":"AT TUI","selected":false,"children":[]},{"value":"10035","label":"AT V2P","selected":false,"children":[]},{"value":"10036","label":"AT VPN","selected":false,"children":[]},{"value":"10272","label":"AT baja cuenta","selected":false,"children":[]},{"value":"10016","label":"AT cita previa matrícula","selected":false,"children":[]},{"value":"10017","label":"AT datos personales","selected":false,"children":[]},{"value":"10019","label":"AT eduroam","selected":false,"children":[]},{"value":"10020","label":"AT extranet","selected":false,"children":[]},{"value":"10021","label":"AT matrícula/expediente","selected":false,"children":[]},{"value":"10025","label":"AT olvido usuario/contraseña","selected":false,"children":[]},{"value":"10026","label":"AT otros","selected":false,"children":[]},{"value":"10027","label":"AT portátiles Bilbao","selected":false,"children":[]},{"value":"10028","label":"AT portátiles Donosti","selected":false,"children":[]},{"value":"10029","label":"AT preinscripciones","selected":false,"children":[]},{"value":"10030","label":"AT reserva plaza","selected":false,"children":[]},{"value":"10031","label":"AT solicitud cuenta","selected":false,"children":[]},{"value":"10032","label":"AT solicitud de título","selected":false,"children":[]},{"value":"10834","label":"BEC Alegaciones y Resoluciones","selected":false,"children":[]},{"value":"10831","label":"BEC BECUD","selected":false,"children":[]},{"value":"10830","label":"BEC Información General","selected":false,"children":[]},{"value":"10832","label":"BEC Oficiales","selected":false,"children":[]},{"value":"10835","label":"BEC Otros","selected":false,"children":[]},{"value":"10833","label":"BEC Recepción Documentos","selected":false,"children":[]},{"value":"13776","label":"DEF Cambios núm. cta / Solicitud Sepa","selected":false,"children":[]},{"value":"13846","label":"DEF Certificados","selected":false,"children":[]},{"value":"13778","label":"DEF Consultas Económicas","selected":false,"children":[]},{"value":"13777","label":"DEF Morosidad","selected":false,"children":[]},{"value":"13779","label":"DEF Otros","selected":false,"children":[]},{"value":"12358","label":"DG Ferias","selected":false,"children":[]},{"value":"12353","label":"DG IN Cancelación","selected":false,"children":[]},{"value":"13565","label":"DG IN Idiomas","selected":false,"children":[]},{"value":"12351","label":"DG IN Prácticas","selected":false,"children":[]},{"value":"12355","label":"DG IN Seguros","selected":false,"children":[]},{"value":"13918","label":"DG IN Sesiones","selected":false,"children":[]},{"value":"13812","label":"DG OUT Application","selected":false,"children":[]},{"value":"12354","label":"DG OUT Cancelación","selected":false,"children":[]},{"value":"12357","label":"DG OUT Idiomas","selected":false,"children":[]},{"value":"12356","label":"DG OUT Info","selected":false,"children":[]},{"value":"12352","label":"DG OUT Prácticas","selected":false,"children":[]},{"value":"10826","label":"DG OUT Seguros","selected":false,"children":[]},{"value":"13917","label":"DG OUT Sesiones","selected":false,"children":[]},{"value":"10822","label":"DG OUT Solicitud UD","selected":false,"children":[]},{"value":"13707","label":"DG Reenviado","selected":false,"children":[]},{"value":"13813","label":"DG Summer School","selected":false,"children":[]},{"value":"10182","label":"FO Tutor Virtual","selected":false,"children":[]},{"value":"11005","label":"ORI Buddies","selected":false,"children":[]},{"value":"10824","label":"ORI IN Documentación","selected":false,"children":[]},{"value":"11004","label":"ORI IN Info","selected":false,"children":[]},{"value":"10818","label":"ORI IN Learning agreement","selected":false,"children":[]},{"value":"10823","label":"ORI IN Matrícula","selected":false,"children":[]},{"value":"11002","label":"ORI IN Nominaciones","selected":false,"children":[]},{"value":"11006","label":"ORI IN Otros","selected":false,"children":[]},{"value":"10821","label":"ORI IN Solicitud","selected":false,"children":[]},{"value":"10820","label":"ORI OUT Becas","selected":false,"children":[]},{"value":"10825","label":"ORI OUT Documentación","selected":false,"children":[]},{"value":"10819","label":"ORI OUT Learning agreement","selected":false,"children":[]},{"value":"11003","label":"ORI OUT Nominaciones","selected":false,"children":[]},{"value":"11007","label":"ORI OUT Otros","selected":false,"children":[]},{"value":"10829","label":"ORI Otros","selected":false,"children":[]},{"value":"10038","label":"SG Anulaciones de matrícula total","selected":false,"children":[]},{"value":"10291","label":"SG Aplazamientos de convocatoria","selected":false,"children":[]},{"value":"10208","label":"SG Aprobación Facultades","selected":false,"children":[]},{"value":"11023","label":"SG Bonificaciones GV","selected":false,"children":[]},{"value":"11017","label":"SG CAP","selected":false,"children":[]},{"value":"11013","label":"SG Centros Adscritos","selected":false,"children":[]},{"value":"11019","label":"SG Cert. otros","selected":false,"children":[]},{"value":"10039","label":"SG Convocatorias de gracia / Adicionales","selected":false,"children":[]},{"value":"11009","label":"SG Desistimiento / Devolución RP","selected":false,"children":[]},{"value":"11022","label":"SG Doctorado","selected":false,"children":[]},{"value":"11012","label":"SG Evaluación por compensación","selected":false,"children":[]},{"value":"10040","label":"SG Exención de norma de permanencia","selected":false,"children":[]},{"value":"10041","label":"SG Exención de norma de progreso","selected":false,"children":[]},{"value":"11024","label":"SG Formación Continua","selected":false,"children":[]},{"value":"11008","label":"SG Ingreso","selected":false,"children":[]},{"value":"10287","label":"SG Modificaciones Actas","selected":false,"children":[]},{"value":"11010","label":"SG Modificación Matrícula","selected":false,"children":[]},{"value":"11021","label":"SG Movilidad","selected":false,"children":[]},{"value":"10270","label":"SG Otros","selected":false,"children":[]},{"value":"10286","label":"SG Reconocimientos","selected":false,"children":[]},{"value":"10037","label":"SG Reincorp / Adapt / Desdobles","selected":false,"children":[]},{"value":"10042","label":"SG Renuncia de convocatorias de evaluación","selected":false,"children":[]},{"value":"11011","label":"SG Requisito de idioma","selected":false,"children":[]},{"value":"11018","label":"SG SET","selected":false,"children":[]},{"value":"11020","label":"SG Tarjeta Universitaria","selected":false,"children":[]},{"value":"11016","label":"SG Traslado","selected":false,"children":[]},{"value":"11014","label":"SG Título oficial","selected":false,"children":[]},{"value":"11015","label":"SG Título propio","selected":false,"children":[]},{"value":"10043","label":"Sin clasificar","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10002"],"values":[{"value":"10000","label":"P1","selected":false,"children":[]},{"value":"10001","label":"P2","selected":false,"children":[]},{"value":"10002","label":"P3","selected":true,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2026-05-20T19:17:50+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjcwOTIxOTIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3OTI5ODY3MCwibmJmIjoxNzc5Mjk3NDcwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.xcuRO5xBR1WgcryEaluhNN6iG51D6mxAUBPgVoCb00g","targetCollection":"upload-user-collection--1670921923","endpointUrl":"https://api.media.atlassian.com","clientId":"1b44327e-3447-4695-b864-8ccfa84ea820","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}