Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. TIC - Tecnologías de la Información y las Comunicaciones

Gorabehera / Incidencia / Incident

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"9582e01bf9ea4dc701adb5e5a75e1699688acae4_lout","branding":{"id":"2","key":"cau","name":"TIC - Tecnologías de la Información y las Comunicaciones","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eece2f5a-4fcc-474c-b8d4-fee91b684015/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlY2UyZjVhLTRmY2MtNDc0Yy1iOGQ0LWZlZTkxYjY4NDAxNSI6WyJyZWFkIl19LCJleHAiOjE3ODQ0MTkwNzQsIm5iZiI6MTc4NDQxODQ3NH0.6fpcgaE8gv9iTHGZOsTsukA1fU2g9hI-OtiQNyPB4wo&client=1b44327e-3447-4695-b864-8ccfa84ea820&mode=fit","logoId":"eece2f5a-4fcc-474c-b8d4-fee91b684015","isLogoAvailable":true,"helpCenterTitle":"Ongi etorri / Te damos la bienvenida / Welcome","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>Administrazio eta zerbitzuetako langilea edo irakasle-ikertzailea bazara, sakatu \"Hasi saioa\" botoia (goian, eskuinean), zerbitzu guztiak eskuragarri izateko, eta ez soilik IKT zerbitzuak / Si eres PAS o PDI inicia sesión clicando sobre el botón \"Iniciar Sesión\", ubicado en la parte superior derecha, para acceder a todos los servicios y no únicamente a los TIC / If you are PAS or PDI (non-academic or academic staff), log in by clicking the \"Log In\" button located at the top right to access all services, not just the IT services</p>","translations":{"en-US":{"helpCenterTitle":"Ongi etorri / Te damos la bienvenida / Welcome","sharedPortalName":"Help Center","announcementMessage":"Administrazio eta zerbitzuetako langilea edo irakasle-ikertzailea bazara, sakatu \"Hasi saioa\" botoia (goian, eskuinean), zerbitzu guztiak eskuragarri izateko, eta ez soilik IKT zerbitzuak / Si eres PAS o PDI inicia sesión clicando sobre el botón \"Iniciar Sesión\", ubicado en la parte superior derecha, para acceder a todos los servicios y no únicamente a los TIC / If you are PAS or PDI (non-academic or academic staff), log in by clicking the \"Log In\" button located at the top right to access all services, not just the IT services","localeDisplayName":"English (United States)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2faf125f-0ed7-4c0d-90ba-e4681b909995/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmYWYxMjVmLTBlZDctNGMwZC05MGJhLWU0NjgxYjkwOTk5NSI6WyJyZWFkIl19LCJleHAiOjE3ODQ0MTkwNzQsIm5iZiI6MTc4NDQxODQ3NH0.Tc7jC9_YaPimvUvDptEyP82gETVX9bC3aISgwBvCY4k&client=1b44327e-3447-4695-b864-8ccfa84ea820&height=300&mode=fit","bannerMediaApiFileId":"2faf125f-0ed7-4c0d-90ba-e4681b909995","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cau","projectId":10012,"serviceDeskId":2,"name":"TIC - Tecnologías de la Información y las Comunicaciones","description":"<p>Ongi etorri Informatika Zerbitzuaren Erabiltzaileari erantzuteko atarira, “IKTei buruzko GPen ataria” / Te damos la bienvenida al portal de atención al usuario del Servicio Informático GPTIC / Welcome to the User Help portal of the “GPTIC” Computer Service.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"6","name":"ALUDeko ikastaroaren migrazioa / Migración curso ALUD / ALUD course migration","descriptionHtml":"<p>Eskaera hau aurrera eraman ahal izateko irakasgaien estekak behar dugu:<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> - <b>Pasa den urteko irakasgaiarena</b> (migratzeko edukiak dituena). <br class=\"atl-forced-newline\"> - <b>Aurtenko irakasgaiarena</b> (hutsik dagoena). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> URL adibidea: <a href=\"https://alud.deusto.es/course/view.php?id=1036\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alud.deusto.es/course/view.php?id=1036</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Para poder completar esta petición, necesitamos que nos escribas en este formulario las URL de los cursos:<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> - <b>Curso origen</b> (el que contiene los contenidos a migrar). <br class=\"atl-forced-newline\"> - <b>Curso destino</b> (curso sin contenido). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Ejemplo de URL: <a href=\"https://alud.deusto.es/course/view.php?id=1036\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alud.deusto.es/course/view.php?id=1036</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> You need to write the URLs for the two courses so that we can fulfil this request:<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> - <b>Source course</b> (the one containing the contents to be migrated). <br class=\"atl-forced-newline\"> - <b>Destination course</b> (course with no contents). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> URL Example: <a href=\"https://alud.deusto.es/course/view.php?id=1036\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alud.deusto.es/course/view.php?id=1036</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>","callToAction":"ALUDeko ikastaroaren migrazioa / Migración curso ALUD / ALUD course migration","introHtml":"<p>ALUD-eko ikastaro batean dauden edukiak kurtso batetik bestera pasatu nahi duzu? / ¿necesitas migrar los contenidos que están en un curso de ALUD a otro? / Do you need to migrate content from one ALUD course to another?</p>","icon":10482,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[3],"key":""},{"id":"11","name":"Eskaera / Petición / Request","descriptionHtml":"","callToAction":"Eskaera / Petición / Request","introHtml":"<p>Eskaeraren bat egin dezagun behar duzu? / ¿Necesitas que realicemos alguna petición? / Do you need to request something?</p>","icon":10550,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"12","name":"Garapen edo aldaketa berria / Nuevo Desarrollo o cambio / New feature or change","descriptionHtml":"","callToAction":"Garapen edo aldaketa berria / Nuevo Desarrollo o cambio / New feature or change","introHtml":"<p>Aplikazio edo atari bati funtzionalitate bat gehitu nahi diozu? Aldaketaren bat eskatu behar duzu? / ¿Te gustaría añadir una funcionalidad a una aplicación o portal? ¿Necesitas solicitar algún cambio? / Would you like to add a functionality to an application or portal? Would you like to raise a change?</p>","icon":10498,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"9","name":"Gorabehera / Incidencia / Incident","descriptionHtml":"","callToAction":"Gorabehera / Incidencia / Incident","introHtml":"<p>Arazoak dituzu zure ekipoarekin? Ezin duzu aplikazio batekin lan egin? / ¿Problemas con tu equipo? ¿No puedes trabajar con una aplicación? / Problems with your computer? Do you have any problems with an application?</p>","icon":10521,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"7","name":"Inprimagailuaren gorabehera Bilbao / Incidencia impresoras Bilbao / Printer issue Bilbao","descriptionHtml":"","callToAction":"Inprimagailuaren gorabehera Bilbao / Incidencia impresoras Bilbao / Printer issue Bilbao","introHtml":"<p>Arazoa duzu inprimagailu batekin? <br> / ¿Tienes una incidencia con una impresora? / Do you have an issue with a printer?</p>","icon":10529,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[3],"key":""},{"id":"8","name":"Irakaskuntzarako Softwarea Instalatzea / Instalación software docencia / Teaching software installation","descriptionHtml":"","callToAction":"Irakaskuntzarako Softwarea Instalatzea / Instalación software docencia / Teaching software installation","introHtml":"<p>Irakasle eta ikertzaile gisa, software-hedapenik behar duzu ikasgela baterako? / Como PDI ¿necesitas un despliegue de software para un aula? / As a reacher or researcher do you need a software deployment for a classroom?</p>","icon":10479,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[3],"key":""},{"id":"1638","name":"Label","descriptionHtml":"","callToAction":"Label","introHtml":"<p>Solicitud de curso de Label</p>","icon":10481,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[3],"key":""},{"id":"10","name":"Laguntza / Ayuda / Help","descriptionHtml":"","callToAction":"Laguntza / Ayuda / Help","introHtml":"<p>Ez dakizu zelan erabili zerbait? Aholkularitza behar duzu? / ¿No sabes cómo usar algo? ¿Necesitas asesoramiento? / You don’t know how something works? Do you need some advice?</p>","icon":10509,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[4],"key":""},{"id":"14","name":"GP por Correo","descriptionHtml":"","callToAction":"GP por Correo","introHtml":"","icon":10492,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"13","name":"Petición con fecha límite","descriptionHtml":"","callToAction":"Petición con fecha límite","introHtml":"<p>Petición con fecha límite, se debe utilizar en aquellos casos en los que el SLA carezca de sentido puesto que se pide con mucha antelación o no se requiere acelerar su resolución, no lleva SLA</p>","icon":10546,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"30","name":"Secretaría General","descriptionHtml":"","callToAction":"Secretaría General","introHtml":"<p>Secretaría General</p>","icon":10485,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Eskaerak / Peticiones / Requests"},{"id":3,"name":"Besteak / Otros / Others"}],"orderMapping":{"3":[7,6,8,1638],"4":[10,11,9,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE3MzQ5MTQ5MjYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDQxOTY3NCwibmJmIjoxNzg0NDE4NDc0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ZIYbiQ_wb1JVgnsKQPHsxCx0weJ25c6jzKmwroEL76k","targetCollection":"upload-user-collection--1734914926","endpointUrl":"https://api.media.atlassian.com","clientId":"1b44327e-3447-4695-b864-8ccfa84ea820","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10012,"issueType":{"id":"10006","name":"Incidencia"},"form":{"name":"Gorabehera / Incidencia / Incident","descriptionHtml":"","callToAction":"Gorabehera / Incidencia / Incident","intro":"<p>Arazoak dituzu zure ekipoarekin? Ezin duzu aplikazio batekin lan egin? / &iquest;Problemas con tu equipo? &iquest;No puedes trabajar con una aplicaci&oacute;n? / Problems with your computer? Do you have any problems with an application?</p>","instructions":"","icon":10521,"iconUrl":"https://deustouni.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Gaia / Título / Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10140","label":"Impacto","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10022"],"values":[{"value":"10020","label":"Estudiantes PAS/PDI NNEE","selected":false,"children":[]},{"value":"10021","label":"Alumni centros áreas funcionales VIPS","selected":false,"children":[]},{"value":"10022","label":"Personas","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Deskribapena / Descripción / Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10042","fieldConfigId":"10142","label":"Urgencia","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10027"],"values":[{"value":"10026","label":"Alta","selected":false,"children":[]},{"value":"10027","label":"Media","selected":false,"children":[]},{"value":"10028","label":"Baja","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Atxikia / Adjunto / Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Categoría","description":"Si ves una categoría que te encaje con la incidencia, selecciónala, si no es así, déjala en blanco","descriptionHtml":"<p>Si ves una categoría que te encaje con la incidencia, selecciónala, si no es así, déjala en blanco</p>","required":true,"displayed":false,"presetValues":["10094"],"values":[{"value":"10053","label":"Actualización SO","selected":false,"children":[]},{"value":"10796","label":"Analítica de datos","selected":false,"children":[]},{"value":"10054","label":"Aplicaciones no gestionadas por Desarrollo/GIC","selected":false,"children":[]},{"value":"10055","label":"Aplicación","selected":false,"children":[]},{"value":"10056","label":"Audiovisuales (proyector, micros... )","selected":false,"children":[]},{"value":"10057","label":"Aulas Donostia","selected":false,"children":[]},{"value":"10058","label":"Aulas Informática (Bilbao)","selected":false,"children":[]},{"value":"10059","label":"Aulas Teoría (Bilbao)","selected":false,"children":[]},{"value":"10183","label":"AuraQuantic","selected":false,"children":[]},{"value":"10060","label":"Base de Datos","selected":false,"children":[]},{"value":"10061","label":"Blackboard","selected":false,"children":[]},{"value":"10063","label":"CENTREON","selected":false,"children":[]},{"value":"10062","label":"Centralita","selected":false,"children":[]},{"value":"13641","label":"Consulta Seguridad","selected":false,"children":[]},{"value":"10064","label":"Copias seguridad","selected":false,"children":[]},{"value":"10797","label":"Cuadros de mando","selected":false,"children":[]},{"value":"10065","label":"CyberArk","selected":false,"children":[]},{"value":"10066","label":"DHCP","selected":false,"children":[]},{"value":"10067","label":"DNS","selected":false,"children":[]},{"value":"10069","label":"Datos","selected":false,"children":[]},{"value":"10068","label":"Eduroam / Wifi","selected":false,"children":[]},{"value":"10075","label":"Explotación","selected":false,"children":[]},{"value":"10070","label":"Firewall","selected":false,"children":[]},{"value":"10071","label":"GSuite","selected":false,"children":[]},{"value":"10811","label":"IA","selected":false,"children":[]},{"value":"10072","label":"Impresión","selected":false,"children":[]},{"value":"10073","label":"In Situ","selected":false,"children":[]},{"value":"10207","label":"Infraestructura Cloud/IaaS","selected":false,"children":[]},{"value":"10074","label":"Infraestructura eléctrica","selected":false,"children":[]},{"value":"13674","label":"Innovación TI","selected":false,"children":[]},{"value":"10837","label":"Integraciones","selected":false,"children":[]},{"value":"10076","label":"Meet","selected":false,"children":[]},{"value":"10077","label":"Meet Docencia","selected":false,"children":[]},{"value":"10078","label":"Microsoft Teams","selected":false,"children":[]},{"value":"10079","label":"MyApps","selected":false,"children":[]},{"value":"10080","label":"Office 365","selected":false,"children":[]},{"value":"10184","label":"Olvido usuario/contraseña","selected":false,"children":[]},{"value":"10081","label":"Otros","selected":false,"children":[]},{"value":"10083","label":"PASE APEX PROMO","selected":false,"children":[]},{"value":"10084","label":"PC / Laptop","selected":false,"children":[]},{"value":"10082","label":"Pase a producción","selected":false,"children":[]},{"value":"10085","label":"Perseo","selected":false,"children":[]},{"value":"10086","label":"Prestamos trabajo remoto","selected":false,"children":[]},{"value":"10087","label":"Programa Asignatura","selected":false,"children":[]},{"value":"10088","label":"Préstamos Docencia","selected":false,"children":[]},{"value":"10089","label":"Renovaciones","selected":false,"children":[]},{"value":"10090","label":"Routers / Enlaces","selected":false,"children":[]},{"value":"10091","label":"Screencast-O-Matic","selected":false,"children":[]},{"value":"10092","label":"Servidor Físico","selected":false,"children":[]},{"value":"10093","label":"Servidor virtual","selected":false,"children":[]},{"value":"10094","label":"Sin clasificar","selected":false,"children":[]},{"value":"10095","label":"Sistema videovigilancia","selected":false,"children":[]},{"value":"10185","label":"Solicitud cuenta","selected":false,"children":[]},{"value":"10096","label":"Switches","selected":false,"children":[]},{"value":"10097","label":"System Center","selected":false,"children":[]},{"value":"10102","label":"TVs publicidad","selected":false,"children":[]},{"value":"10099","label":"Teléfono fijo","selected":false,"children":[]},{"value":"10100","label":"Teléfono móvil","selected":false,"children":[]},{"value":"10101","label":"Turnitin","selected":false,"children":[]},{"value":"10186","label":"V2P","selected":false,"children":[]},{"value":"10104","label":"VMware","selected":false,"children":[]},{"value":"10105","label":"VPN","selected":false,"children":[]},{"value":"10103","label":"Veeam","selected":false,"children":[]},{"value":"10106","label":"Zoom","selected":false,"children":[]},{"value":"10107","label":"Zoom Docencia","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2026-07-19T01:47:54+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjQ0MzI3ZS0zNDQ3LTQ2OTUtYjg2NC04Y2NmYTg0ZWE4MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE3MzQ5MTQ5MjYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDQxOTY3NCwibmJmIjoxNzg0NDE4NDc0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.ZIYbiQ_wb1JVgnsKQPHsxCx0weJ25c6jzKmwroEL76k","targetCollection":"upload-user-collection--1734914926","endpointUrl":"https://api.media.atlassian.com","clientId":"1b44327e-3447-4695-b864-8ccfa84ea820","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=deustouni","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9582e01bf9ea4dc701adb5e5a75e1699688acae4_lout","baseUrl":"https://deustouni.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://deustouni.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1b44327e-3447-4695-b864-8ccfa84ea820","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e83c3452446143e89f04b8f2ddafc782","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://deustouni.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}